1. What types of flooring do you offer?
We specialise in premium quality flooring solutions including Engineered Wood Flooring, Laminate Flooring, Real Wood Flooring, Solid Wood Flooring, and High Gloss Flooring. Our products are carefully selected to suit various rooms in your home such as Bathroom, Bedroom, Living Room, and Hallway.
2. Do you provide installation tools and accessories?
Yes, we offer a comprehensive range of installation tools and accessories including Door Bars, Scotia Beading, Stair Nosing, and Standard Skirting Board to ensure a perfect finish for your flooring project.
3. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
4. Where do you deliver to and what are the shipping options?
We deliver worldwide, excluding Asia and select remote areas. We offer two shipping options:
– Standard Shipping: £12.95 via DHL or FedEx (10-15 days after dispatch)
– Free Shipping: For orders over £50 via EMS (15-25 days after dispatch)
Orders are processed within 1-2 business days before dispatch.
5. How can I track my order?
Once your order is shipped, we will send you an email with a tracking number and instructions on how to monitor your delivery progress.
6. What is your returns policy?
We offer a 30-day free return policy. If you’re not completely satisfied, you can return items within 15 days of receipt for a full refund or exchange.
7. Do you offer after-care support?
Absolutely. Our dedicated after-care support team is available to assist you with any questions about your order or installation needs. Your satisfaction is our priority.
8. Are there any areas where delivery is not available?
Currently, we do not deliver to Asia and select remote areas. For specific questions about your location, please contact our support team.
9. How long does the entire process take from order to delivery?
Please allow 1-2 business days for order processing, plus the selected shipping time (10-15 days for Standard Shipping, 15-25 days for Free Shipping).
10. Who should I contact if I have further questions?
Our friendly support team is always ready to help. Please email us at [email protected] for any inquiries.
Flooring Materials – Elevating Your Space, One Floor at a Time.
71 Bath Ln, Leicester, GB LE4H 3IR