At Flooring Materials, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you visit our website floortilessale.com or make a purchase from us. By using our site, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information to provide you with a seamless shopping experience:

  • Personal Information: When you make a purchase or create an account, we collect details such as your name, email address, shipping address, and payment information (e.g., credit card details processed securely via our payment gateways).
  • Technical Data: We automatically collect information about your device, including IP address, browser type, and operating system, to improve our website functionality.
  • Usage Data: We gather data on how you interact with our site, such as pages visited, products viewed, and time spent, to enhance your experience.
  • Communication Data: If you contact us via email (e.g., [email protected]), we may store your messages and responses.

2. How We Use Your Information

We use your data for the following purposes:

  • To process orders and deliver products, including using your address for shipping and payment details for transaction processing.
  • To communicate with you about your order, provide customer support, and respond to inquiries.
  • To improve our website, products, and services based on your usage patterns and feedback.
  • To send marketing communications (if you opt-in), such as newsletters about new products like Engineered Wood Flooring or promotions.
  • To prevent fraud and ensure security, monitoring transactions for suspicious activity.

3. Data Sharing and Disclosure

We value your trust and only share your information under specific circumstances:

  • Service Providers: We may share data with trusted third parties, such as payment processors (e.g., Visa, MasterCard, JCB, PayPal) and shipping carriers, to fulfill orders. These partners are bound by confidentiality agreements.
  • Legal Compliance: We may disclose information if required by law or to protect our rights, such as in response to a court order.
  • Business Transfers: In the event of a merger or sale, your data may be transferred to the new entity, with notice provided.
  • Aggregated Data: We may share anonymized, aggregated data for analytics or marketing purposes, which does not identify individuals.

We do not sell your personal information to third parties.

4. Data Storage and Security

Your data is stored securely and handled with care:

  • Storage: Data is stored on secure servers located in the UK and other regions compliant with data protection laws. We retain personal information only as long as necessary for the purposes outlined, such as order processing or legal requirements.
  • Security Measures: We implement robust security protocols, including SSL encryption for all transactions, to protect your data from unauthorized access. Payment details are not stored on our servers; they are processed through secure gateways.
  • International Transfers: As we serve global customers (excluding Asia and some remote areas), data may be transferred internationally with safeguards in place, such as standard contractual clauses, to ensure compliance with regulations like the GDPR.

5. Your Rights

You have the following rights regarding your data:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Update or correct inaccurate data.
  • Deletion: Request deletion of your data, subject to legal obligations.
  • Opt-Out: Unsubscribe from marketing communications at any time by clicking the link in our emails or contacting us.
  • Data Portability: Receive your data in a structured, machine-readable format.

To exercise these rights, contact us at [email protected]. We will respond within 30 days, in line with applicable laws.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

  • What Are Cookies? Cookies are small files stored on your device that help us remember your preferences and analyze site traffic.
  • Types of Cookies: We use session cookies (temporary) for functionality and persistent cookies (long-term) for analytics and marketing, such as tracking which products (e.g., Laminate Flooring) you view.
  • Control: You can manage cookies through your browser settings. Disabling cookies may affect site functionality, such as the checkout process.
  • Third-Party Tracking: We may use tools like Google Analytics to understand user behavior; these parties have their own privacy policies.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will be posted on our website with the updated date. Continued use of our site constitutes acceptance of these changes.

8. Contact Us

If you have questions about this Privacy Policy or your data, reach out to us:

Email: [email protected]
Address: 71 Bath Ln, Leicester, GB LE4H 3IR

For complaints, you may also contact your local data protection authority.

Thank you for trusting Flooring Materials with your privacy. We are dedicated to safeguarding your information as we help you create the beautiful foundation your home deserves.