Welcome to Flooring Materials! These Terms and Conditions govern your use of our website (floortilessale.com) and your purchase of our premium flooring products. By accessing our site and making a purchase, you agree to be bound by these terms.

At Flooring Materials, we specialise in providing high-quality flooring solutions including Engineered Wood, Laminate, Solid Wood, and High Gloss Flooring for discerning homeowners who value both aesthetics and durability in their living spaces.

1. Definitions

In these Terms and Conditions:

  • “We”, “Us”, “Our” refers to Flooring Materials, located at 71 Bath Ln, Leicester, GB LE4H 3IR.
  • “You”, “Your” refers to the customer visiting our website or purchasing our products.
  • “Products” refers to the flooring materials and related accessories available for purchase on our website.
  • “Website” refers to floortilessale.com and all its subdomains.

2. User Obligations and Responsibilities

By using our website and purchasing our products, you agree to:

  • Provide accurate, current, and complete information during the registration and checkout process
  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorized use of your account
  • Use the website only for lawful purposes and in accordance with these terms
  • Ensure that any products you purchase are suitable for your intended application
  • Follow installation guidelines and use appropriate aftercare products

You must be at least 18 years old to place an order on our website.

3. Products and Services Description

Flooring Materials offers premium flooring solutions including:

  • Real Wood Flooring: Including oak and other hardwood varieties
  • Engineered Wood Flooring: Multi-layer construction for enhanced stability
  • Laminate Flooring: Durable, cost-effective alternative to hardwood
  • High Gloss Flooring: Contemporary finish for modern interiors
  • Installation Accessories: Including scotia beading, stair nosing, door bars, and standard skirting board
  • After Care Products: Specifically formulated for maintaining your flooring

Important Product Information:

We make every effort to display our products as accurately as possible. However, due to variations in monitor settings, the actual colours and finishes may differ slightly from what appears on your screen.

Some products, particularly natural wood flooring, may have natural variations in grain, colour, and texture, which enhance their unique character rather than constitute defects.

4. Orders and Payment Terms

Order Process

When you place an order:

  1. You will receive an order confirmation email acknowledging we’ve received your order
  2. We process orders within 1-2 business days after payment confirmation
  3. Once dispatched, you will receive a shipping confirmation with tracking information
  4. The contract between us is formed only when we dispatch your order

Pricing and Payment

All prices are in British Pounds (£) and include VAT where applicable.

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is taken at the time of order placement. Your card will be charged when we confirm your order.

Shipping

We ship globally, excluding Asia and some remote areas. Shipping options include:

  • Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: For orders over £50 via EMS (15-25 business days after dispatch)

These timeframes are estimates and may vary due to factors beyond our control, including customs processing and weather conditions.

5. Returns and Refunds

We want you to be completely satisfied with your purchase. If you’re not happy, you may return most items within 15 days of delivery.

Eligibility Criteria

To be eligible for a return:

  • Item must be unused and in its original condition
  • Item must be in its original packaging with all accessories and documentation
  • Return must be initiated within 15 days of delivery
  • You must provide your order number

Non-Returnable Items

Due to hygiene reasons and product nature, the following cannot be returned:

  • Installation Tools (once opened or used)
  • After Care products (opened containers)
  • Custom-cut or made-to-order flooring
  • Products without original packaging or tags

Return Process

  1. Contact our customer service at [email protected] within 15 days of receiving your order
  2. We will respond within 2 business days with a Return Merchandise Authorization (RMA) number
  3. Pack items securely in their original packaging
  4. Ship the package to our warehouse using a tracked service (return shipping costs are the customer’s responsibility unless the return is due to our error)

Refunds

After we receive and inspect your return, we will process your refund within:

  • 5-10 business days for credit/debit card payments
  • 3-5 business days for PayPal payments

Shipping costs are non-refundable. If you received free shipping, the standard shipping fee will be deducted from your refund.

Return Address:
Flooring Materials Returns
71 Bath Ln
Leicester, GB LE4H 3IR
United Kingdom

Important: Please include your RMA number on the shipping label. Returns without an RMA number may be refused or experience delays.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and product descriptions, is the property of Flooring Materials or our suppliers and is protected by international copyright and intellectual property laws.

You may not reproduce, distribute, modify, or otherwise use any content from our website without our express written permission.

The Flooring Materials name and logo are trademarks of our company. All other trademarks appearing on our site are the property of their respective owners.

7. Liability Limitations

Flooring Materials provides products for residential use. While we ensure the highest quality standards:

  • We are not liable for improper installation, maintenance, or use of our products
  • We are not responsible for any consequential or incidental damages resulting from the use of our products
  • Our total liability for any claim related to your purchase is limited to the purchase price of the products in question
  • We are not responsible for delays in delivery caused by factors beyond our control, including but not limited to weather events, customs delays, or carrier issues

Important Note on Natural Products: Wood is a natural product that responds to its environment. We cannot accept responsibility for natural characteristics such as colour variation, grain patterns, or minor knots, which are inherent in genuine wood products and contribute to their unique beauty.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data.

By using our website, you consent to our collection and use of your information as described in our Privacy Policy, which is incorporated into these Terms and Conditions by reference.

9. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.

Any disputes relating to these terms or your use of our website will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms and Conditions

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date.

Your continued use of our website after any changes constitutes your acceptance of the new Terms and Conditions.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]

Address: Flooring Materials, 71 Bath Ln, Leicester, GB LE4H 3IR, United Kingdom

We typically respond to all inquiries within 1-2 business days.